Shipping policy

# Shipping Policy

**Pawmony**
Last updated: August 24, 2026

This Shipping Policy explains how orders placed on uyney8-ys.myshopify.com (and any successor domain) are processed, shipped, and delivered. It should be read together with our Terms and Conditions and Refund Policy.

## 1. How Orders Are Fulfilled

Pawmony works with third-party suppliers to fulfill orders. When you place an order, it is forwarded to the relevant supplier, who packs and ships the item(s) directly to you. Because of this, delivery times are longer than you may be used to from retailers shipping out of a local warehouse — please read the estimated delivery windows below carefully before ordering.

Orders are typically forwarded to our supplier(s) for processing within 1–2 business days of being placed. Processing time is separate from, and in addition to, transit time.

## 2. Where We Ship

We currently ship to: Portugal (domestic), and internationally to the United Arab Emirates, Austria, Australia, Belgium, Canada, Switzerland, Czechia, Germany, Denmark, Spain, Finland, France, the United Kingdom, Hong Kong, Ireland, Israel, Italy, Japan, South Korea, Malaysia, the Netherlands, Norway, New Zealand, Poland, Sweden, Singapore, and the United States.

If your country isn't listed at checkout, we aren't currently able to ship there — please contact us at dogproducts6@gmail.com if you'd like to check availability.

## 3. Shipping Rates

- **Domestic (Portugal):** €5.99 standard shipping, or free shipping on qualifying orders (the applicable threshold, if any, is shown at checkout).
- **International:** flat rate of €16, shown at checkout before you pay.

Shipping costs are calculated and displayed at checkout before you complete your purchase.

## 4. Estimated Delivery Times

Because orders are fulfilled by our suppliers and shipped from their location, estimated delivery time is typically **1 to 4 weeks** from the date of dispatch, depending on your destination, the specific product, and the shipping method used. Delivery during peak periods (holidays, major sales events) may take longer.

These are estimates, not guarantees. We are not responsible for delays caused by customs processing, carriers, weather, or other circumstances outside our control. If your order is taking significantly longer than the estimated window, please contact us and we'll look into it with the supplier.

## 5. Order Tracking

Once your order ships, you will receive a shipping confirmation email with a tracking number where available. Some shipping methods may not provide real-time tracking updates for the full journey, particularly during the international transit portion before the package reaches your local postal network — this is a limitation of the shipping method itself, not a sign that anything has gone wrong.

## 6. Multiple Items, Multiple Packages

If your order contains more than one product, items may be shipped from different suppliers or warehouses and can arrive in separate packages, at different times. You will not be charged extra for this — it's simply a result of how our supplier network is set up. If part of your order is missing, please check for a separate delivery before contacting us, and reach out if it doesn't arrive within the estimated window.

## 7. Customs, Duties, and Import Taxes

Depending on your country, your order may be subject to import duties, customs fees, or local taxes charged on arrival. These charges, where applicable, are the responsibility of the customer and are not included in the item price or shipping cost shown at checkout. We have no control over these fees and cannot predict their exact amount, as they are set by your local customs authority.

## 8. Incorrect Shipping Addresses

Please double-check your shipping address before completing your order. We are not responsible for orders delayed, misdelivered, or lost as a result of an incorrect or incomplete address provided at checkout. If you notice an error shortly after ordering, contact us immediately at dogproducts6@gmail.com and we'll do our best to correct it before the order ships.

## 9. Lost or Damaged Shipments

If your order arrives damaged, or does not arrive at all within a reasonable time past the estimated delivery window, please contact us at dogproducts6@gmail.com with your order number. We will work with the supplier and carrier to investigate and resolve the issue, which may include a reshipment or refund in line with our Refund Policy.

## 10. Contact Us

Questions about shipping? Reach us at:

**Pawmony**
Email: dogproducts6@gmail.com